About The Role:

Challenge Community Services is seeking a highly motivated and passionate Technology Support Officer to join our IT Team in Tamworth!

In this role you will be a pivotal member of the IT Team providing front line technical and systems support to Challenge Community Services staff.  Your main focus will be ensuring the smooth operation of our computer hardware, software, associated devices, peripherals, and communication systems. You'll be responsible for offering direct operational support to staff, managing hardware replacements, performing data backups and restorations, issuing mobile phones, and contributing to various projects.

About you:

We're looking for someone with strong written, oral communication, and interpersonal skills who is proficient with Windows 11 and Microsoft 365 products.  Effective time management, problem-solving abilities and a curious nature are essential. You should be able to work independently and within a team, with flexibility to work outside regular office hours when needed. A Certificate IV in Information Technology or significant progress towards it, as well as a current NSW Driver’s License, are required.

Desirable qualifications:

• Experience in a corporate helpdesk environment or similar a technology support role.
• Experience supporting computer users with technical issues.
• Knowledge and experience working with Microsoft 365 technologies.
• Understanding and experience of computer networking technologies.

Why You’ll Love Working with Us:

• Competitive Pay Rates: Reflective of your qualifications and experience.
• Salary Packaging: Up to $15,900 tax-free per fringe benefit year, boosting your take-home pay. (if eligible)
• Entertainment/Meal Card: Use up to $2,650 of your pre-tax income annually, in addition to your tax-free limit for living expenses.(if eligible)
• Negotiated Extra Leave: Purchase additional annual leave, either to take or as a paid-out saving incentive.
• Training and Development: Access opportunities to grow and enhance your skills.
• Annual Flu Vaccination: Stay healthy with our annual flu vaccination program.
• Birthday Leave: Enjoy a day off on your birthday!
• Fitness Passport: access for you and your family to multiple facilities through the Fitness Passport program

How to apply

When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application.

To apply and view the Position Description please click on the 'apply now' button below or visit our website: www.challengecommunity.org.au

Confidential enquiries can be made by contacting Anthony Clark at [email protected]

Applications Close: 28th March 2025

We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.

Challenge Community Services is an Equal Employment Opportunity  employer and welcomes applications from people from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse  backgrounds.