JOIN US - SHAPE LIVES - BUILD YOUR CAREER

About the Role:

We are looking for an On Call Coordinator to provide steady after hours support and quick responses to workforce needs. You will manage incidents, keep communication clear, and make sure all activity is recorded.

During quieter periods you will assist with project work, data collection, and reporting. The role suits someone who stays calm under pressure, knows when to escalate, and is confident using systems.

***  Please note this is a remote role.

Benefits:

• SCHAD’s Award Level 3 Pay rates from $38.65 – $41.45 (base rate) 
• Salary packaging + meal/entertainment card (if eligible)
• Flexible after hours work structure
• Option to purchase extra annual leave (if eligible)
• Fitness Passport access for you & family (eligibility criteria applies)
• Ongoing training & development
• Annual flu vaccination

Duties:

• Respond to after hours incidents and emergencies

• Record and communicate all after hours activity

• Ensure compliance with NDIS Practice Standards

• Support project work, data collection, and reporting

• Assist with training related to after hours practice

• Maintain clear communication with the On Call Lead and key stakeholders

• Apply strong systems knowledge and positive behaviour support

• Work within a person centred framework and escalate issues when needed

Skills and Experience:

Essential:

• Experience in on call or crisis response within community services or disability support

• Knowledge of NDIS Practice Standards and compliance requirements

• Strong communication and interpersonal skills

• Ability to stay calm and decisive under pressure

• Ability to manage multiple tasks and priorities

• Basic data analysis and reporting skills

• Commitment to ongoing learning

• Systems knowledge and positive behaviour support capability

• Ability to work within a person centred framework

 Desirable:

• Qualifications in community services, disability support, or a related field

• Experience providing support or guidance to staff

About Us:

For over 65 years, Challenge Community Services has been empowering individuals and strengthening communities. We provide disability accommodation, foster care, allied health, and supported employment services – all with a focus on inclusion and respect.

How to apply

When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application.

To apply and view the Position Description please click on the 'apply now' button below or visit our website: www.challengecommunity.org.au

Confidential enquiries can be made by contacting Leanne Burgess

via email [email protected] 

Closing Date - 19th December 2025

We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.